Refund policy

Order Cancellation Policy

You are permitted to cancel your order and obtain a refund before it is dispatched. After the order has been shipped, please wait for it to arrive before initiating the return procedure.

Returns and Exchanges

We aim to ensure you are completely pleased with your purchase. Most products in their original condition can be returned within 30 business days after delivery.

1. Contact our Customer Service team to initiate a return and provide information regarding the item(s) and the reason for returning them.
2. Once you receive return instructions from our team, securely pack the item(s) in their original packaging.
3. Return the item(s) according to the instructions provided. We will supply you with the address and shipping details once your return request is confirmed. (Please note: Returns made without authorization will not be accepted).
4. Generally, returns are processed within 5 business days following the receipt of your package.

Return Eligibility

You have a period of 30 business days from the date of delivery to assess whether an item suits your needs. Please reach out to us during this period for returns or exchanges.

To qualify for a return, items must be unused and in their original packaging, accompanied by a receipt or proof of purchase.

Please refrain from sending your purchase back to the manufacturer.

Return Fees

If the return is a result of our error (such as incorrect or defective items), a full refund will be issued.

If the return is based on the buyer's preference (for instance, dissatisfaction with the product or an incorrect size being ordered), you will still receive a full refund.

No restocking fees will be charged for returns.

Refund Processing (if applicable)

Upon receiving and inspecting your return, we will notify you via email about the approval or rejection of your refund.

If your refund is approved, it will be processed within 10 business days back to your original payment method.

Missing or Delayed Refunds (if applicable)

If you do not see your refund, first check your bank account. Then, contact your credit card provider, as processing times may vary.

If problems persist, reach out to your bank. For further assistance, please email us at Support@GainNo.shop.

Items on Sale (if applicable)

Only items sold at full price are eligible for refunds; discounted items are not refundable.

Product Exchanges (if applicable)

Exchanges are only offered if items are defective or damaged. To begin an exchange for the same item, please email us at Support@GainNo.shop.

Shipping durations for exchanged items may vary based on the location.

Return Mailing Address

To start a return, please contact us at Support@GainNo.shop. We will provide you with a return shipping address once the return is authorized; returns sent without prior authorization will not be accepted.

We are eager to assist you. Feel free to reach out to us at:

Email: Support@GainNo.shop